Refund Policy

REFUND POLICY

RETURNS & EXCHANGES

How do I return or exchange the product?

If you wish to exchange the product, you can return it and order a new one. To initiate a return, please contact us by e-mail at support@norwegiansalmon.com.

Can I return the product?

Yes, the product purchased at www.norwegiansalmon.dk can be returned within 14 days of receipt. Please note that if the product is damaged due to improper use or negligence, it cannot be returned. Additionally, the package must be unopened to qualify for a valid return. A return costs 79,- DKK, which covers return shipping and handling at the warehouse.

The 14-day return policy applies only to the first order in your subscription. You are free to cancel or pause your subscription at any time.

Please note that if a future shipment (starting from the second delivery) has already been dispatched, it cannot be refunded. When you cancel your subscription, it will only apply to future shipments and not to orders that have already been processed and shipped.

I have received a damaged product and want to return it.

If you receive a damaged product, please contact our customer service immediately at support@norwegiansalmon.com for assistance. Do not send anything back until you have contacted us and received confirmation. We need detailed information about the damage before we can process the return.

What is the deadline for returning the product I purchased?

You have 14 days from the date you receive the product to initiate a return.

How do you handle a returned product?

Send an email to support@norwegiansalmon.com, and our customer service team will guide you through the process.

How do I return the product I bought from a shop?

We can only accept returns for products purchased directly from norwegiansalmon.dk.

I received the product as a gift. Can it be returned?

Yes, if the product was purchased from norwegiansalmon.dk, you can return it within 14 days of delivery by GLS. We will need the purchaser's name, and the product must be in its original condition with all tags attached. Please contact our customer service at support@norwegiansalmon.com to confirm the return. If the product was bought in a shop, please contact them directly.

When will I get my refund?

Once we have received the returned product, we will process your refund to the original payment method. Please note that any shipping and warehouse handling charges will not be refunded. This includes shipping costs for both the initial delivery and the return, which are 79,- DKK each way. Depending on your bank, it may take 2-5 working days for the refund to appear in your account.